Verisign Support

We are here 24 hours a day, 365 days a year to handle any request, from technical troubleshooting, product/service enquiries to account and billing updates.

Important Notice: Verisign will decommission its recursive DNS services on IP addresses,, and starting in late June 2021. Any systems leveraging these IP addresses for resolution should migrate to a different provider prior to this time or risk a loss of service.*

*Verisign does not endorse any specific provider(s) and is not responsible or liable for the products or services they offer.

Verisign Support includes:

  • 24x7 access to Customer Service Centre & technical experts
  • Online support tools: product portals, alerts & notifications, product updates, new releases, maintenances
  • Customer feedback loop

If we are unable to answer your question, we will get it to the right person and track it so that it is resolved fast. Please call us for urgent requests.

Domain Registry Services


Fax: 1-703-948-3978

Fax: 1-703-948-3977 (Customer Affairs Office)


Help! I cannot access the Verisign Customer Centre.

The Verisign Customer Centre is an online portal for partners to find technical details on implementation, including SDKs. Access to this portal is subject to Verisign issued credentials and access restrictions. If you are unable to connect to the Verisign Customer Centre, please e-mail customer support.

Help! My domain name expired.

Verisign operates several domain name registries; however, we are not a registrar. If your domain name has expired, please contact your registrar about renewing. If you do not know who your registrar is, you may search the Whois database for your domain name. The results will show the registrar responsible for registering your domain name so that you can contact them.

How do I become a registrar?

To become a registrar, you will need to go through a certification process. Different top-level domains (TLDs) have different requirements and processes and some TLDs require ICANN accreditation. Get all the details about certification for Verisign supported gTLDs in our Become a Registrar section.

How do I register an Internationalised Domain Name (IDN)?

If you own a website or provide other Internet-based services and would like to use Internationalised Domain Names (IDNs) to help your customers, you may register an IDN in available characters through participating ICANN-accredited and Verisign-certified registrars. A registrant requests an IDN from a registrar that supports IDNs. The registrar converts the local language characters into a sequence of supported characters using ASCII-compatible encoding (ACE). The registrar submits the ACE string to the Verisign® Shared Registration System (SRS), where it is verified and encoded. The IDN is added to the appropriate TLD zone files and propagated across the Internet. Find a Registrar.