Verisign Support

We are here 24 hours a day, 365 days a year to handle any request, from technical troubleshooting, product/service enquiries, or account and billing updates.

Verisign’s Customer Service is industry recognised because Verisign understands that true Customer Service is not just about answering questions on the phone. True Customer Service is about recognising a customer’s need before the customer makes an enquiry. Verisign products and services include the following:

  • 24x7 access to Customer Service Centre & technical experts
  • Online support tools: product portals, product knowledge base
  • Alerts & notification: product updates, new releases, maintenances
  • Customer feedback loop

If we are unable to answer your question, we will get it to the right person and track it so that it is resolved fast. Please call us for urgent requests.

Get Support by Product Line:

+1-703-925-6999

Fax: 1-703-948-3978

Fax: 1-703-948-3977 (Customer Affairs Office)

1-866-200-1979

1-703-376-6905

Attack traffic analysis and management:

DDoS User Portal

1-877-839-4710

1-703-376-6907

Manage your DNS and enhance its performance:

Managed DNS Online Portal

+1-703-925-6999

Fax: 1-703-948-3978

Fax: 1-703-948-3977 (Customer Affairs Office)

1-866-200-1979

1-703-376-6905

Attack traffic analysis and management:

DDoS User Portal

1-877-839-4710

1-703-376-6907

Manage your DNS and enhance its performance:

Managed DNS Online Portal

FAQ BY PRODUCT LINE:

Help! I cannot access the Verisign Customer Centre.

The Verisign Customer Centre is an online portal for partners to find technical details on implementation, including SDKs. Access to this portal is subject to Verisign issued credentials and access restrictions. If you are unable to connect to the Verisign Customer Centre, please e-mail customer support.


Help! My domain name expired.

Verisign operates several domain name registries; however, we are not a registrar. If your domain name has expired, please contact your registrar about renewing. If you do not know who your registrar is, you may search the Whois database for your domain name. The results will show the registrar responsible for registering your domain name so that you can contact them.

How do I become a registrar?

To become a registrar, you will need to go through a certification process. Different top-level domains (TLDs) have different requirements and processes and some TLDs require ICANN accreditation. Get all the details about certification for Verisign supported gTLDs in our Become a Registrar section.


What are these new generic top-level domains I have been hearing about?

With the ICANN New gTLD Program, the number of top-level domains (TLDs) will grow to nearly 2000. Verisign applied for 14 new gTLDs and has been selected to serve as the Back End Registry Services (BERS) provider for approximately 200 other new gTLDs that have or will launch in the near future. Learn more about new gTLDs.

How do I register an Internationalised Domain Name (IDN)?

If you own a website or provide other Internet-based services and would like to use Internationalised Domain Names (IDNs) to help your customers, you may register an IDN in available characters through participating ICANN-accredited and Verisign-certified registrars. A registrant requests an IDN from a registrar that supports IDNs. The registrar converts the local language characters into a sequence of supported characters using ASCII-compatible encoding (ACE). The registrar submits the ACE string to the Verisign® Shared Registration System (SRS), where it is verified and encoded. The IDN is added to the appropriate TLD zone files and propagated across the Internet. Find a Registrar.

Where can I retrieve my password for the DDoS Protection Services User Portal?

If you have purchased DDoS Protection Services, you will receive an e-mail with your password details to use the DDoS Protection Services User Portal. If you have not received your password, please e-mail customer support.

How do I access the Managed DNS Online Portal?

If you have purchased Verisign Managed DNS, you will receive an e-mail with your password to access the Managed DNS Online Portal. When you log in to the portal for the first time, you will be asked to reset your password. After you reset your password, you can locate the User Guide at the top of the homepage under the "User Guide" link.