Contact Support

SSL Certificate Support

Email Support

24/7 Phone support
Toll free: 1-877-438-8776
Local: 650-426-3400
Fax: 650-961-8870

Trial SSL Certificates Support
Telephone and chat support is not available for Trial SSL Certificates and is accessible only through email and our Knowledge Center.

See Knowledge Center for more help.

For International Support

Device Certificate Services (including CI Plus)

Email Support

Phone Support
24/7 Phone Support
Toll free: 1-800-579-2848
Local: 650-426-3535

See Knowledge Center for more help.

Managed PKI Support (including TC TrustCenter)

Email Support

Phone Support
24/7 Phone Support
Toll free: 1-800-579-2848
Local: 650-426-3535

See Knowledge Center for more help.

Certificate Intelligence Center Support

Email Support

Phone Support
Mon-Fri. 5:00 a.m. - 6:00 p.m. Pacific Time
Toll free: 1-800-579-2848
Local: 650-426-3535

For International Support

Code Signing Support

Email Support

24/7 Phone Support
Toll free: 1-877-438-8776
Local: 650-426-3400
Fax: 650-961-8870

See Knowledge Center for more help.

Symantec™ Safe Site Support

Email Support

24/7 Phone Support
Toll free: 1-877-438-8776
Local: 650-426-3400
Fax: 650-961-8870

See Knowledge Center for more help.

Digital IDs for Secure Email Support

Email Support

Phone and Chat support are not available for this product.

See Knowledge Center for more help.

ECA Certificate Support

Email Support

Phone Support
Mon-Fri. 7:00 a.m. - 4:00 p.m. Pacific Time
Toll free: 1-866-202-5570
Local: 650-426-3896
Fax: 650-237-8860

See Knowledge Center for more help.

Managed PKI for SSL Support

Email Support

Phone Support
Mon-Fri. 5:00 a.m. - 6:00 p.m. Pacific Time
Toll free: 1-800-579-2848
Local: 650-426-3535
Fax: 650-237-8892

See Knowledge Center for more help.

TC TrustCenter Support

Email Support

24/7 Phone Support
Toll-Free: 1-866-468-2180
Local: 617-559-0090

Submit an online Support request.

Symantec™ Validation & ID Protection Service (VIP) Support

Email Support

Phone Support
Mon-Fri. 5:00 a.m. - 6:00 p.m. Pacific Time
Toll free: 1-800-579-2848
Local: 650-426-3535

See Knowledge Center for more help.

VIP Access for Mobile & Identity Protection Center Support

Email Support

Phone Support
Mon-Fri. 7:00 a.m. -4:00 p.m. Pacific Time
Toll free: 1-800-579-2848
Local: 650-426-3535

See Knowledge Center for more help.

NOTE: If you purchased your VIP Credential from a VIP Member Site, contact the VIP Member Site for assistance. List of member sites.

VIP Fraud Detection Service Support

Email Support

24/7 Phone Support
Toll free: 1-800-579-2848
Local: 650-426-3535

See Knowledge Center for more help.