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Domain Name Customer Support |
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Contact Information
The Customer Service team at the VeriSign registry
wants to make your experience as easy and productive as possible. For
your protection, please be prepared to provide your security phrase
when calling our team. The Language Line is also available to improve
communication with you if English is not your native language.
24 x 7 Customer Service Contact Information
Phone: (703) 925-6999
Fax: (703) 421-5828
E-mail: info@verisign-grs.com
Security Phrase
Each registrar assigns themselves a security
phrase in the initial ramp-up stages of becoming a registrar. This security
phrase is recorded on the front page of the Registrar Data Sheet. Customer
Service uses the security phrase to validate and authenticate customers'
requests. The security phrase can be used for the following:
- Perform domain maintenance
- Perform contact
changes
- Divulge billing
information
- Reveal password
or user ID information
- Report requests.
Language Line
VeriSign registry Customer Service offers over-the-phone
interpretation service for registrars. The language line enables us
to support over 140 different languages 24 hours a day, 7 days a week.
The language line is available to members of
your staff 24 hours a day, 7 days a week, 365 days per year. If you
would like to use an interpreter, please let Customer Service know when
you call.
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