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What is the NetSure Protection Plan and what does it include?
What is the nature of the "protection"?
What are incidental and consequential damages?
Who is NetSure backed by?
How will it be determined that I have incurred a recoverable loss?
How do I file a loss report?
How much protection do I have with my Digital ID?
How do I qualify and enroll for NetSure?
What if my "loss report" is not honored?
What kind of response time can I expect after I file a payment request?
If your question does not appear above, please ask your question online.
This FAQ is provided for informational purposes only. As a NetSure subscriber, your actual rights and obligations come out of the NetSure Protection Plan. Please see the NetSure Protection Plan for important details.
What is the NetSure Protection Plan and what does it include?
NetSure is an extended warranty Internet program which provides Digital ID SM / holders with protection against accidental occurrences such as loss of the subscriber's private key (corresponding to the public key in the Digital ID) and theft, corruption, impersonation, certain loss of use and unintentional disclosure of a subscriber's private key to others, provided that you, a subscriber, have fulfilled your obligations. Your obligations as stated in the CPS include taking reasonable precautions to prevent loss or unauthorized use of your private key and to use computer systems which are reasonably secure from intrusion or misuse. NetSure is a program provided by VeriSign and backed by Lloyd's of London.
What is the nature of the "protection"? VeriSign provides the Digital ID SM holder certain recourse should the holder sustain an incidental or a consequential loss from compromise of a private key or other VeriSign related services.
What are incidental and consequential damages?
An incidental damage includes expenses reasonably incurred in connection with remedying or mitigating damages caused by a breach of warranty. A consequential damage includes loss of profits, loss of investment or other economic loss that directly results from compromise of a private key or other VeriSign related services.
Who is NetSure backed by?
NetSure Protection Plan is backed by Lloyd's of London. Lloyd's of London is an A rated insurance company and is the 25th largest insurer in the United States. They have taken a leading edge position toward insuring technology companies and have a strong understanding of the risks inherent to the Internet industry.
How will it be determined that I have incurred a recoverable loss?
There are investigative procedures administered by Lloyd's of London that clearly outline steps for recovery. These steps vary depending upon the complexity of the loss.
How do I file a loss report?
VeriSign's website guides you through the payment request filing process and contains links to Lloyd's of London's payment requests processing center. Additionally there is an online loss report form and Customer Service to support the payment requests procedures.
How much protection do I have with my Digital ID?
A Full Service Individual Class 1 Digital ID subscriber has protection up to $1,000. A Full Service Individual Class 2 Digital ID subscriber has protection up to $25,000. The above amounts are a maximum obligation per year for each certificate.
How do I qualify and enroll for NetSure?
You automatically qualify upon purchase and issuance of our Full Service Digital ID. The NetSure Protection Plan is automatically included in Full Service Class 1 and Class 2 Digital ID's purchased on or after April 14, 1997. Certain losses incurred after May 30, 1997 are covered.
What if my "loss report" is not honored?
The NetSure Protection Plan is designed to provide protection for specific types of risks associated with the use of Digital ID's in electronic commerce. The risks include certain loss, theft, unauthorized use, modification and disclosure of a subscriber's private key. To warrant a claim, the risk must cause a subscriber to incur an economic loss to warrant a payment request. The payment requests' process performed by Lloyd's of London determines the validity and the amount of compensation. There are many risks outside of the designated exposures that are not associated directly with the use of Digital Certificates, such as failure of Internet infrastructure, certain criminal acts and acts of God that are not quantifiable or otherwise provable. These risks are not protected under the NetSure Protection Plan.
What kind of response time can I expect after I file a payment request?
You will receive confirmation of your payment request report within 3 business days of your filing date. Depending upon the characteristics of your loss, the loss report settlement process will vary due to the nature of the cause of loss.
If your question does not appear above, please ask your question online.