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Consumer Support FAQ
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Questions
 How
do I stop the messages and billing?
I don’t know how
or don’t want to send a text message, now what?
Who is m-Qube, I
never signed up for anything with m-Qube?
Why does m-Qube
show up on my Wireless bill?
Why does it take
2 to 3 business days to remove me?
How do I get a refund?
My carrier says
that m-Qube will provide a refund, what do I do?
Answers
How do I stop the messages and billing?
From your phone simply send the word STOP or END or QUIT as a reply
to any of the messages being sent to you or CLICK
HERE and simply enter the phone number being billed and your
email address so we can let you know what is happening. We’ll make sure
the messages stop within 2 to 3 business days.
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I don’t know how or don’t want to send a text message, now what?
CLICK
HERE and simply enter the phone number being billed and your
email address so we can let you know what is happening. We’ll make sure
the messages stop within 2 to 3 business days.
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Who is m-Qube, I never signed up for anything with m-Qube?
m-Qube is a company that helps mobile content providers distribute and
bill for their products through wireless carriers. Simply put, when
you visit certain sites—on the web or on your handset—and purchase a
ringtone, a ringtone subscription or other mobile content, some of those
sites use m-Qube’s services to link their site with your wireless carrier
so that your purchase shows up on your mobile bill. In many cases you
will not see the name of the content provider you signed up with on
your wireless carrier’s bill. It often may simply say m-Qube. In all
cases, the mobile content vendor is responsible for answering any questions
regarding billing, and contacting them directly is the quickest way
to resolve any concerns.
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Why does m-Qube show up on my Wireless bill?
Your wireless bill may say m-Qube because the billing systems of some
wireless carriers are not able to accept the merchant name from the
m-Qube platform and display it on your bill—instead, they simply display
our name. If this is the case, we can help you!
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Why does it take 2 to 3 business days to remove me?
Since m-Qube is not the company selling the content or billing
you for the content, we work with the actual merchant or content provider
to resolve your issue. We use your mobile number to determine your specific
content providers, and the merchant processes the opt-out request.
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How do I get a refund?
You may pursue any claims for refunds or credits with your wireless
carrier or the merchant. You should call your wireless carrier first.
If you fill out our support form provided above and give us a valid
email address, we will send you two emails. The first acknowledges that
we have received your request and the second provides information about
how to contact the merchant.
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My carrier says that m-Qube will provide a refund, what do I do?
m-Qube does not provide refunds or credits. It is the merchant
that is actually billing your for the content. You must pursue any claims
for refunds or credits with your carrier or the merchant.
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