Verisign Registry Onboarding Guide

Welcome to the Verisign New gTLD Customer Portal. We are excited to continue building strong relationships with our new gTLD customers as we embark into the next evolution of internet.

Contacts

Contacts at Verisign



Sarah Langstone, Director Strategic Account Management
email: slangstone@verisign.com
phone: +44 7917 635 387
MWB Business Exchange Center Bank
St. Clements House
27-28 Clements Lane
London EC4N 7AE
GB

Sarah Langstone has worked in the ISP and Internet software industry for nearly 20 years. As Director of Strategic Relationships for Naming Services, she has held responsibility for several gTLDs and ccTLDs and is currently spearheading Verisign’s new gTLD services. Prior to joining Verisign 13 years ago, Sarah worked as an E-Business Product Manager for Sage Software and Senior Division Manager for Demon Internet, both located in the UK. She has been a presenter at many industry conferences and is an active member of the ICANN community.



1st Tier - Account Management


Colin Costello, Senior Account Manager
email: ccostello@verisign.com
phone: +44 7557 162 496
MWB Business Exchange Center Bank
St. Clements House
27-28 Clements Lane
London EC4N 7AE
GB

Colin Costello joined Verisign two years ago from the media industry having worked for companies such as the Telegraph Media Group, Financial Times and Associated Newspapers. He has over 15 years sales and account management experience at senior manager/Director level and has account managed many Fortune 500 companies such as Nike, HSBC, Intel, Ford Motor Company amongst others. When not spending time with his two children he is a sports fanatic particularly golf, rugby and soccer.


Steve Shilling, Senior Account Manager
email: sshilling@verisign.com
phone: +1-703-948-4458, (m) +1-571-271-5793
12061 Bluemont Way
Reston, VA 20190

Steve Shilling is a member of Verisign's new gTLD team for almost three years. Initially responsible for responding to select solicitations that sought a backend registry services provider, Steve has since transitioned to support Verisign's new gTLD customers as a Sr. Account Manager. Steve has broad technology background with emphasis in systems implementation and program management.


June Seo, Director Business Development
email: jseo@verisign.com
phone: +1-703-948-3245, (m) +1-571-214-5887
12061 Bluemont Way
Reston, VA 20190

June Seo joined Network Solutions (later acquired by Verisign) in 1998 and has been working in the domain name industry for 15 years, primarily focusing on the support and expansion of registrar channel partner relations in the Asia Pacific region. He also represented Verisign in many industry organizations and once served as an elected Councilor for the Generic Domain Name Supporting Organization (GNSO) in ICANN representing the Generic Top Level Domain (gTLD) Registry Constituency. He has been recently re-elected to the Board of the Asia-Pacific Top Level Domain Name Association (APTLD).


Nitin Wali, Senior Manager Business Development
email: nwali@verisign.com
phone: +91 124 429 2608, (m) +91 981 014 9375
Unit 807A Park Centra Sector - 30, NH - 8

Gurgaon 122002 


Nitin Wali is a Senior Manager for Business Development at Verisign’s Naming Services based out of India. With close to 15 years in the technology industry, Nitin has worked with leading IT organizations such as IBM, Intel and Oracle where he has held various roles across Marketing, Project Management, Sales and Alliances . At Verisign for close to 5 years, he has been closely working with telecom service providers across the APAC region to deliver personalized user experiences for subscribers. He has also engaged with technology start ups, social media companies, enterprises and consumers to bring about digital inclusion. Nitin holds a bachelors degree in engineering from Birla Institute of Technology, Ranchi, India and an MBA from International Management Institute, Delhi, India. He is also a member of the Delhi Management Association and contributes as Working Committee Member of the internet And Mobile Industry Association of India (IAMAI).


2nd Tier – Customer Affairs Operations
Customer Affairs Office
cao@verisign-grs.com

Who What
Barbara Knight, Director, Registry Compliance General ICANN and Verisign Policy
Inez Toppin, Manager of Contracts Registry Services and System Access Agreements & Registrar On-boarding Statuses

24x7 Support – info@verisign-grs.com / +1-703-925-6999

Who What
Bonnie Bryant, Manager 24x7 24x7 Support & Process Questions (East Coast US)
Mario West, Sr. Manager 24x7 24x7 Support & Process Questions (Melbourne AU)